Fractional executive leadership
For companies growing faster than their operations can keep up with.
Strong product. Real sales momentum. And behind the curtain — founder-dependent chaos, tribal knowledge, and margins leaking through undocumented process. That is my favorite problem to solve, because I have solved it repeatedly as a founder, a division builder, and an operations lead through hypergrowth.
The operating system behind the growth
COO-level leadership, one to two days a week, delivered through three disciplines.
Build the operating system
Standard operating procedures, training programs, workflows, and reporting that turn founder-dependent chaos into a repeatable, scalable machine — accelerated by AI tools like Claude, so documentation that once took a quarter now takes weeks.
Scale teams and delivery
Recruiting, structuring, and coaching operations, field, and support teams — from first hires to hundreds — while protecting quality and culture through rapid growth, and building the middle-management layer most scaling companies are missing.
Drive financial discipline
P&L ownership, cost control, pricing, and the deliberate shift from one-time sales to durable recurring revenue — the single biggest lever on enterprise value most service businesses leave unpulled.
Results, not adjectives
Every engagement stands on numbers from three decades of founding, scaling, and operating technology-driven businesses.
Ways to work together
Monthly retainer structure, three-month initial engagement, thirty-day notice thereafter. Remote or on-site from South Florida.
Advisory
Weekly strategy session, async availability, operations and financial review.
2–4 hrs / week
Fractional COO
Own operations strategy and cadence, build the SOPs and the teams, hold a seat at the leadership table.
8–10 hrs / week
Interim & intensive
Everything above plus direct team management, investor and board reporting, turnaround or launch leadership.
15–20 hrs / week
Not sure where to start? Begin with the two-week operations assessment.
A fixed-fee, two-week review of your operations — process, team, and financial mechanics — ending in concrete, prioritized findings. No ongoing commitment. It is the lowest-risk way to see how I work, and most retainer engagements begin here.
Independently benchmarked by Heidrick & Struggles' leadership assessments — exceeding the COO target in shaping strategy, disrupting and challenging, driving results, building talent and teams, and leading innovation.
About Mark Osenga
Operations and technology executive with over two decades of experience founding, scaling, and leading technology-driven businesses — a foundation built on U.S. Air Force avionics training and an electrical engineering degree, proven across fiber broadband, smart building technology, energy technology, distribution, and retail.
The pattern repeats in every chapter: take a technically strong capability, build the product, the process, and the team around it, and turn it into durable recurring revenue. People come first in that work — planet and community honored alongside them — and the profits have always followed.
That is not a slogan; it is the daily operating standard. My job is to build the path the team thrives on — and to be reachable whenever they truly need me.
- Fractional VP Operations, SecureNet — fiber broadband, 2023–present
- CTO & Partner, Verithon Energy — U.S. energy-savings market entry, 2026–present
- Founder & President, Midtown Now — technology integration, 2020–2025
- Executive Director, Hotwire Communications — fiber ISP, 2015–2020
- Founder & CEO, DDS — national distribution, 1995–2010
- B.S. Electrical Engineering — Florida Atlantic University
- Early adopter of AI-enabled operations — Claude in daily practice
If your growth is outrunning your operations, let's talk.
A thirty-minute conversation is enough to tell whether the fit is real. No deck, no pitch — bring your hardest operational problem.